Privacy Policy
This privacy statement explains what personal
data Axion Systems, Inc
(AIS) collects from you and how we use that data.
Last updated on April 08, 2021.
WHO WE ARE
We are AIS, a US-headquartered provider of
custom software development and IT consulting services. As you read this
document, you are currently visiting our website, which is a digital face of
our company. We are strongly committed to deliver you great experience while
you are surfing our website, to share the materials you might be interested in,
to promptly clarify any questions that might pop up and to ensure uninterrupted
functioning of the website so that you don’t feel annoyed. This won’t be
possible without your kind assistance, which you render by sharing your personal
data with us. At the same time, we understand that personal data is an
extremely sensitive matter and we take your privacy very seriously. To avoid
making you feel uneasy in this regard, we’ve developed this privacy policy,
which dwells on every little detail that refers to our work with your personal
data.
WHAT PERSONAL DATA WE
COLLECT
AIS collects data to provide you with direct
feedback in respect of our services. You provide some of this data directly,
such as when you fill in the Contact us form, Contact form and ask us to
provide support. We get some data using technologies like cookies, and
receiving error reports or usage data from software running on your device.
We also obtain data from third parties. We
protect data obtained from third parties according to the practices described
in this statement, plus any additional restrictions imposed by the source of
the data. These third-party sources may vary over time, but currently include:
- Service providers that help us determine a location
based on your IP address in order to customize certain products to your
location.
- Partners with which we offer co-branded services or
engage in joint marketing activities.
- Publicly-available sources such as open government
databases or other data in the public domain.
You have choices about the data we collect.
When you are asked to provide personal data, you may decline. But if you choose
not to provide data that is necessary to deliver a service or a feature or give
feedback, you may not be able to use this service or feature or receive
feedback.
The data we collect can include the following:
Name and contact data. We collect your first and last name, work
email address, phone number, company name and other similar contact data.
Demographic data. We collect data about you such as your
country and preferred language.
Website data. We collect data about how you interact within axionsys.com
website. For example, we collect:
- Details of visitor behaviour patterns, i.e. data about the website
sections you visit and how much time you spend there.
- Configuration data. We collect
data about the network you use to connect to our website. It includes your
IP address.
- Error reports and performance
data. We collect data about problems you experience with our services.
This data helps us to diagnose problems and to provide solutions.
Depending on your browsing environment and settings, error reports can
include such data as the type or the severity of the
problem, details of the software or the hardware related to the error, the
contents of the files you were using when the error occurred, as well as
the data about other software on your device.
- Troubleshooting and Help Data.
In case AIS is engaged in troubleshooting and help, we collect data about
you and your hardware, software, and other details related to the
incident. Such data includes the contact data, the content of your chats
and other communications with AIS, the data about the condition of the
machine and the application when the fault occurred and during
diagnostics, and the system and registry data about software installations
and hardware configurations.
Please, be aware you may communicate personal
data we do NOT require, including your payment data, in the description section
of a CONTACT-US form. We will not use this information in any way, besides
storing it at our backup server. Please, do not share with us any personal data
not requested from you directly.
Our website is not intended for children and
for private individuals and we do not knowingly collect data relating to them.
Parents can revoke the consent choices previously made, and review, edit or
request the deletion of their children's personal data.
We may also collect personal data from third
parties who have your consent to pass your details to us, or from publicly
available sources.
WHY WE COLLECT
PERSONAL DATA
AIS collects the data for the following
purposes: sending communications, including promotional communications;
advertising; analyzing website visitor statistics; technical website
troubleshooting; improving website user experience.
In carrying out these purposes, we intend to
tell you about issues you’ve asked us to tell you about; to contact you if we
need to obtain or provide additional information; to make sure our records are
right and to check every now and then that you’re happy and satisfied. We
don't rent or trade email lists with other organizations and
businesses.
However, to enhance privacy, we have built in
technological and procedural safeguards designed to prevent data leaks. For
example, we store data we collect from you indirectly or directly, such as your
name, email address or phone number, company name, in a secure database.
Additionally, you can sign up for email subscriptions
and choose whether you wish to receive promotional communications from AIS by
email, SMS, physical mail, and telephone.
WHY WE SHARE PERSONAL
DATA
We share personal data with our Development
Center, a AIS-controlled affiliate. Our Development Center
must abide by our data privacy and security requirements and is not allowed to
use personal data it receives from us for any purposes other than specified
above. To ensure an adequate level of protection of personal data you share,
all obligations of the Development Center are established in an agreement
between AIS and the Development Center.
We will access, transfer, disclose, and
preserve personal data, when we have a good faith belief that doing so is
necessary to:
1.
Comply with the
applicable law or respond to a valid legal process, including in response to a
request from law enforcement or other government agencies.
2.
Protect our customers,
for example, to prevent spam or attempts to defraud users of our services, or
to help prevent the loss of life or serious injury of anyone.
3.
Protect the rights of AIS,
including enforcing the terms governing the use of the services.
If third-party agents
process personal data on our behalf in a manner inconsistent with the
principles contained herein, we remain liable unless we prove we are not
responsible for the event giving rise to the damage.
Please, note that some of our website pages
include links to products of third parties whose privacy practices may differ
from those of AIS. If you provide personal data to any of those parties, your
data is governed by their privacy statements.
WHAT RIGHTS YOU HAVE
You are entitled to view, amend, or delete the
personal information that we hold:
- You may ask what personal data about you we hold and
who the recipients of your personal data are, at any time.
- You may ask us to update and correct any out-of-date or
incorrect/incomplete personal data that we hold about you free of charge.
- You may opt out of any marketing communications that we
may send you. This choice does not apply to mandatory service
communications.
- You may recall your consent for the processing of your
information at any time.
- You may request erasing or updating your personal information. Email your request at contact@axionsys.com
- Security.
We use cookies to detect fraud and abuse of our website and services.
- Storing information you provide on a website. When you provide information, we store the data in a
cookie to remember the information you have added.
COOKIES & SIMILAR
TECHNOLOGIES
AIS uses cookies (small text files placed on
your device) and similar technologies to provide our online services and to
help collect data. The text in a cookie often consists of a string of numbers
and letters that uniquely identifies your computer, but it can contain other
information as well.
We use cookies and similar technologies for
several purposes, including:
The main reason we typically set cookies is to
gather website statistics.
How to Control Cookies
You may usually switch off cookies in your
browser.
Other Similar Technologies
In addition to standard cookies, we can use
other similar technologies to store and read data files on your computer. This
is typically done to improve speed and performance by storing certain files
locally. Similar to standard cookies, these technologies can also be used to
store a unique identifier for your computer, which can then be used to track
behavior. These technologies include Local Shared Objects (or "Flash
cookies").
NOTICE TO END USERS
AIS is intended to deliver its services to organizations. Your use of AIS’s website
may be subject to your organization's policies, if any. If your organization is
administering your use of AIS’s website, please direct your privacy inquiries
to your administrator. AIS is not responsible for the privacy or security
practices of our customers, which may differ from those set forth in this
privacy statement.
If you use an email address provided by an
organization you are affiliated with, such as an employer or school, the owner
of the domain (e.g., your employer) associated with your email address may
access and process your data, including the contents of your communications and
files.
HOW WE SECURE YOUR
DATA
We use a variety of security technologies and
procedures to help protect your personal data from unauthorized access, use or
disclosure. For example, we store the personal data you provide on computer
systems that have limited access and are in controlled facilities.
FOR HOW LONG THE DATA
WILL BE STORED
AIS retains personal data for as long as
necessary to provide the services and the feedback you have requested, or for
other essential purposes, such as complying with our legal obligations,
enforcing our agreements. Because these needs can vary for different data
types, actual retention periods may vary.
HOW WE CHANGE THIS
PRIVACY POLICY
We will update this privacy statement when
necessary to amend its terms or reflect customer feedback. When we post changes
to this statement, we will revise the "last updated" date at the top
of the statement. If there are material changes to the statement, we will
notify you either by prominently posting a notice of such changes before they
take effect or by directly sending you a notification.
HOW TO CONTACT US
If you have a privacy concern, complaint, or
question to Data Protection Officer, please email us at contact@axionsys.com.